Frequently Asked Questions
Everything you need to know about shopping with Viha.Online
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 14-day return policy for most unused items in their original packaging. Please contact our support team to initiate a return or exchange request.
Which payment methods do you accept?
Viha.Online accepts all major credit and debit cards, UPI, net banking, and popular digital wallets to ensure a secure and convenient checkout process.
Are the products on Viha.Online authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or manufacturers.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters the processing stage and cannot be changed.
Do you offer international shipping?
Currently, we ship to most major regions globally. International shipping rates and delivery times vary by country and will be calculated at checkout.